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Physicians spend a significant amount of time learning the art of healing, which doesn’t leave a lot of extra time to become an expert at accounting, information technology, human resources, and a plethora of other things that are all part of running a business. Guess what?… medical practices are businesses.
Medical billers spend all their time working with insurance payers and interpreting physician encounter notes, filing claims, following up on rejections and denials, and a ton of other activities to do their jobs. This leaves little time to develop an understanding of how EHR and practice management software impacts the workflow of practice clinical and administrative staff, much less the provider.
You actually CAN improve performance whether you are a practice or a medical billing professional. You just need the right tools, the right plan, and the right partners.